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FMC Provides Assistance to Shippers & Carriers Effected by Hurricanes
Federal Maritime Commission Provides Assistance to Shippers & Carriers Effected by Hurricane Harvey and Irma

The Federal Maritime Commission reminds all ocean carriers and shippers impacted by Hurricane Harvey and upcoming Hurrican Irma that its Office of Consumer Affairs and Dispute Resolution Services (CADRS) can be of assistance in the aftermath of the storms. While other federal agencies have primary jurisdiction and responsibility for relief and recovery efforts, the Commission through CADRS can facilitate solutions to commercial disagreements that might impede the resumption of cargo flow.

For a comprehensive list of services the FMC can provide, please see our Cargo Shipment Assistance page http://https://www.fmc.gov/resources/shippers_or_other_business_entities.aspx

Requests for assistance related to retrieving or receiving cargo in transit should be communicated in writing to complaints@fmc.gov. Include in the subject line, "Rapid Response Request: Hurricane Harvey or Rapid Response Request: Hurricane Irma"

The Office of Consumer Affairs and Dispute Resolution Services (CADRS) can assist you with problems with shipping cargo on oceanborne vessels in the U.S. foreign commerce.

Examples of the types of issues that CADRS handles include:

Shipper's inability to learn the location of a particular cargo
Shipper's problem with defaulting NVOCC
Shipper's difficulty in processing damage and loss claim
Shipper's, or shippers' association's, failure to reach service contract agreement with carrier
Freight forwarder's inability to collect rightful compensation from carrier
Trucker's dispute with terminal operator's interpretation of equipment detention rule
Terminal operator's complaint concerning the interpretation of a lease agreement
Carrier's objection to a shipper's or forwarder's document preparation

Rapid Response Teams
While the Commission endeavors to quickly respond to all requests for assistance, the Commission's Rapid Response Teams are available to quickly address and help resolve urgent problems that arise between shippers and carriers involving shipping capacity and service issues. Urgent problems include:

Canceled bookings
Rolled cargo
Equipment unavailability
Cargo stopped in transit

READ MORE HERE: http://https://www.fmc.gov/resources/shippers_or_other_business_entities.aspx

FMC Provides Assistance to Shippers & Carriers Effected by #Harvey and #Irma
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